Effective Date: 08/10/2010
Last Updated: 26/09/2025

At Troonet Broadband (Movila Enterprises), we value the trust you place in us when using our services. This Privacy Policy explains how we collect, use, store, and protect your personal information. By subscribing to our services, visiting our website, or interacting with us, you agree to the practices described in this policy.

We may collect the following types of information:

• Personal Information: Name, address, contact number, email address, and identification documents (as required by law).
   
• Service Information: Customer ID, service usage details, billing information, payment history.
   
• Technical Information: IP addresses, device details, browsing logs, and network performance data for service monitoring.
   
• Optional Information: Feedback, surveys, or voluntary information you share with us for improving our services.
   

Your information is used to:

• Provide, maintain, and improve our broadband, IPTV, CCTV, and telephone services.
   
• Process billing and payments securely.
   
• Comply with legal and regulatory requirements (such as DOT/Telecom guidelines).
   
• Communicate service updates, offers, and important notices.
   
• Detect and prevent fraud, unauthorized access, or technical issues.
   

We do not sell or rent your personal information to third parties. However, we may share limited data in the following cases:

• With government or regulatory authorities, if required by law.
   
• With service partners or vendors who help us deliver internet, IPTV, and technical support services (under strict confidentiality agreements).
   
• To protect the rights, safety, and property of Troonet Broadband, its customers, or the public.
   

We employ appropriate security measures to protect your information from unauthorized access, misuse, or disclosure. This includes firewalls, encryption, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as you are a customer of Troonet Broadband, and as required for legal, regulatory, or operational purposes. Upon termination of services, your information may be retained for a reasonable period as per compliance requirements.

As a customer, you have the right to:

• Access and update your personal information.
   
• Request corrections to inaccurate or incomplete data.
   
• Withdraw consent to marketing communications at any time.
   
• Raise queries regarding the use of your data.
   

When visiting our website (www.troonetwifi.com), cookies may be used to improve browsing experience, analyze traffic, and personalize content. You may disable cookies via your browser settings, though some site features may not function properly.